Terms & Conditions
These General Terms and Conditions apply to every order placed with www.schoolshopping.co.uk and the use of the www.schoolshopping.co.uk website. We're passionate about our customers and making sure that you're happy and so the following sets out the terms and conditions that apply to your order in what we hope is a straight-forward and customer friendly way.
Our Contract with you
When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) are ready to leave our distribution centre for delivery to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In such circumstances we’ll refund the price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.
Availability
We display our availability on the website and when you can have an item delivered. Where we display the earliest available delivery day prior to the checkout, postcode restrictions may apply. For the most accurate delivery date to your home, you can enter your postcode when you’re in the checkout.
We deliver thousands of products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.
Website Information
We try to specify accurate dimensions for every product listed on our website. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on a monitor or screen will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.
Customer Reviews
Any customer reviews of the products we sell are the opinions of customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.
You acknowledge and agree that:
The copyright in the photos, videos, data and text used on our website belongs to us or our suppliers and the general look and feel and format of our website belongs to us. You are permitted to use this material only as expressly authorised by us or our suppliers.
We are entitled to change or amend our website without giving you notice (but the terms and conditions applicable when you placed your order will continue to apply to those products).
Prices
All the product prices we display include VAT and exclude delivery and other services such as disconnection, removal or recycling of your old product, or connection/installation of your new product, unless stated specifically on the website.
From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product information for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at schoolshopping's discretion. For example, a promotion offering Free Next Day delivery is only valid whilst we have the capacity to offer Next Day Delivery. Some of our products are not held in stock in our warehouse, and are held by our partners or ordered from manufacturers. These products may not be eligible for any delivery promotions. You’ll be able to see the next available delivery date on each product page on our website.
Price Match Promise
Our 'Price Match Promise' service is for the benefit of consumers – we match the price of products available for immediate online purchase from our competitors’ websites, subject to certain conditions. Please see here for more information.
Payment
You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal and Apple Pay on online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll let you know.
Discount Codes
From time to time we’ll offer discount codes on selected products. Discount codes will be available for limited time. They’re also subject to availability and can be withdrawn at any time. Discount codes can't be used in conjunction with our Price Match Promise. Discount codes can only be redeemed on schoolshopping.co.uk and you can only use one discount code per order. If you’re returning part of an order that’s had a discount code applied, your refund will be for the full amount minus the discount applied.
Unique Discount Codes
Unique codes are a little different from our normal discount codes but everything mentioned above still applies. Your unique discount code has been generated especially for you and can only be used once. When you’re ready to redeem your offer, simply copy and paste it into the discount code box. You’ll find this on the basket page when placing your order. This code can only be redeemed online, and isn’t valid for orders placed over the phone.
We sometimes offer personalised incentives too. Just like unique discount codes, these are given to individual customers and run for a limited amount of time. They’re based on your previous visits to schoolshopping.co.uk, your shopping habits, and the deals currently available, so we can offer you the discounts you really want.
Delivery
We offer UK delivery. You’ll be able to choose a delivery date and timeslot if you choose store pick up and if the store pick up is available in your area.
There are various delivery options available, depending on your needs and how much you want to pay. These options are set out clearly on the checkout page before you place your online order.
Delivery of Age-restricted Items
Bladed items, including chainsaws, grass trimmers, hedge trimmers, multi tools and saws, can only be purchased if you are 18 years of age or over. Any product that has a PEGI (Pan-European Games Information) rating can only be purchased by you if you are of the appropriate age, or if the person you are buying the product for is of the appropriate age, to receive and view the content of the title you’ve chosen. If you are underage please do not attempt to order or purchase these products. We complete age verification checks on orders for bladed and gaming products, and our drivers, if appropriate, also check that delivery recipients are over the appropriate age. We reserve the right not to supply any age restricted products where we reasonably believe that you are below the relevant legal age.
Age Restrictions on Gaming Products
Any product that has a PEGI (Pan-European Games Information) rating will be labelled on its product page or packaging. If you are purchasing a PEGI rated product, you confirm that you are eligible to receive and view the content of the title you’ve chosen. If you’re buying a PEGI rated product for someone else, you confirm that they are of the appropriate age to receive and view the content of the title you’ve chosen. Please note that we reserve the right to refuse to sell PEGI rated products if we reasonably believe that a customer is under the minimum appropriate age.
Cancellations, Returns & Exchanges
If you’ve changed your mind about your product after delivery, you’ll need to let us know within 30 days to receive a refund of the cost of the product. This is longer than outlined in your statutory rights, which gives you a 14-day cooling-off period for distance (e.g. online) sales.
To cancel an order and request refund you can either call us or visit MyAccount where you’ll be able to do it online (if you don’t already have an account just sign-up using the same email address that you gave us when you placed your order, and all the details will be there waiting for you).
If you return your product to us unused in its complete original packaging and we’re therefore able to resell it ‘as new’, you’ll receive a refund of the full price of the product. We’re happy for you to unpack the product to inspect it, in the same way you’d be able to take a look at it in a shop, but please be very careful until you’re sure you’re going to keep it. If you’ve used the product, had it installed, begun to input/download data or handled it beyond what’s reasonably necessary to inspect it (including removing screen protectors), we may not be able to sell it to someone else ‘as new’. This means that where the value of the product is reduced by actions you’ve taken, we may only make a partial refund, or charge you for the reduction in value.
For hygiene reasons we’re only able to refund personal care items (for example dental care, hair care, grooming & shaving, hair removal or health & wellbeing products) which are returned to us unused and in their original packaging with hygiene seals still intact.
Refunds will be made within 14 days of collection of the item. Where a charge for collecting your returned item applies, we’ll deduct this from your refund and send you the balance – so there’s no extra collection charge to pay upfront.
If you cancel an order within 14 days of delivery (i.e. during your 14-day statutory cooling-off period) we’ll also refund you any standard delivery charge you originally paid.
Some additional things you need to know about cancellations, returns and exchanges:
· Next Day Delivery: If you place an order for next-day delivery it is very unlikely that you’ll be able to successfully cancel it before the delivery takes place. Instead, you’ll either need to refuse the delivery when it turns up (and the product will be sent back to us) or to accept delivery and then contact us to arrange a return (as described above).
· Click & Collect: Even if you choose the Click & Collect delivery method, we cannot accept returns to the store, instead we’ll collect your unwanted items from an address of your choice. Orders placed for Click & Collect delivery can only be cancelled if you contact us prior to 9pm, 1 day before delivery. You cannot make any changes to an order placed with Click & Collect as the delivery option. For orders with Click and Collect as the delivery option, if you do not want your product, the quickest way to get a refund is to go into the store you have selected for collection and reject the item. If you leave your product in the Click & Collect store, we will attempt to contact you.
· Exchanges: If you’re returning your item for an exchange, we’ll collect your old item when we deliver the new one. A delivery charge will apply as usual but, unlike a stand-alone return, there’ll be no additional collection charge. Everything else we say about Returns in these Terms & Conditions will also apply to Exchanges.
None of the above affects your statutory rights if a product you’ve received from us is, unfortunately, faulty. Please read the If Products are Faulty section below if you need help dealing with a product fault.
Failed Collection Charges
In the circumstances described below re-delivery, failed delivery or collection charges will apply. Our re-delivery costs vary with our flexible options and depend on your postcode – you’ll be notified of the price when you come to book.
Amendments after the cut-off: You’ll be able to amend your order free of charge up until the deadline shown on your Order Confirmation email (in most cases 2pm the day before delivery).
Failed Collection: If you failed to collect your order from the pick up point after 3 days, the order will be returned back to our warehouse and redelivery charge may apply
None of the above affects your statutory rights.
If Products are Faulty
If you’re reading this section, we’re sorry. We work closely with our manufacturers to sell quality products, but sometimes things do go wrong. Here’s how we’ll fix it…
It’s important to us to offer products that are fit for purpose, but for your added assurance, it’s also our legal responsibility. The Consumer Rights Act 2015 states that, as a customer, you have a legal right to either a refund, repair or replacement for products that are faulty or not what you expected.
The solutions below are based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards, and those outlined in the Sale of Goods Act for those bought before this date.
Sometimes issues that appear to be faults could be problems that arise during installation or setup. If that’s the case, we’ll do our best to get this fixed for you over the phone. This is also why we ask that faults are confirmed with the manufacturer. This way, we’re able to make sure there’s not another reason for the problem.
1. If a fault is confirmed within 30 days of delivery, just let us know and you’ll be able to return it for a full refund, or have it repaired or replaced.
2. If a fault is confirmed after 30 days of delivery (but within 6 months of owning it), just let us know and you can choose whether you’d like us to either repair or replace it for you.
· In some cases, we may not be able to offer your preferred option if it is disproportionate to the other (e.g. because it has a much higher cost to us than the alternative). If that’s the case, you’ll still be offered a repair or replacement to fix the issue, but not the choice of either.
· If it’s not possible for us to offer a repair or replacement, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.
3. If you find a fault 6 months after delivery and you’re able to prove that the fault/defect was there when we delivered it, we’ll offer the same resolution mentioned in point 2.
If you need to report a fault or we’ve been unable to answer your question so far, you’ll find the ‘contact us’ page at the bottom of this one.
For more advice about your legal rights, you can get in touch with your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.
Things Beyond Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
· Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
· Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster or adverse weather; or
· Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
· Impossibility of the use of public or private telecommunications networks
Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.
Our Liability To You
Here at school shopping, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.
As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.
We do not exclude liability for the following heads of loss:
· Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
· Fraud or fraudulent misrepresentation.
· Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
· Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples).
· Defective products under the Consumer Protection Act 1987.
How We May Use Your Personal Information
We will use the personal information you provide to us to:
· Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
· You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.
· Telephone calls may be recorded for training and monitoring purposes.
· If you attempt to make payment but there is an error or delay in processing, we may use this information submitted to contact you to complete your order.
General
The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.
My Account
My Account allows you to save your details for a faster checkout. From time to time we may also send you promotional offers and details.